Fulfillment Policy

Digital download links will be sent via email within one week of events. In case of event cancellation or other circumstances that prevent our photographer from covering events, pre-orders will be fulfilled at the next available event – if we are not able to provide coverage at a future event, 100% refunds will be issued. Any other refund requests will be handled on an exception basis, requests should be sent to refunds@phloxphotos.com