Often times, our notification emails end up in junk or SPAM folders, you might find the email there. All spotlight galleries are accessible via the action sports group on the page. You can find your gallery either by navigating to the appropriate sport page, or click the search icon at the bottom of the page and enter the player name information that was submitted on the pre-order. You can also email us directly and we can look into it for you info@phloxphotos.com.